These terms apply to private and semi-private tour bookings made directly through metsutours.com. They do not apply to corporate and group experience inquiries, which are quoted and agreed individually, or to trade and concierge bookings, which follow separate trade terms.

Service Policy

What's included. Metsu tours are led by our own team of guides, trained in-house to a single, consistent standard. We're the only tour company in Amsterdam to train our guides this way, so wherever your tour is booked from, you get the same quality of expertise and care. Each tour includes an experienced, knowledgeable local guide for the full duration booked, and an itinerary shaped around your interests where the tour format allows.

What's not included, unless stated otherwise at booking: museum, attraction, or venue entrance fees; food and drinks; transport beyond what's specified for the tour; and gratuities.

Group sizes. Our tours are private and are only for your party. Amsterdam’s guiding regulations state that groups can’t be bigger than 15 guests. Meaning that for 16 people, we’ll have to schedule 2 guides, 31 guests needs 3 guides, etc. Every extra guide is seen and charged as a seperate tour.

Language. Tours are given in English as standard. If you'd like another language, please specify when booking. Our guides speak the following languages: Dutch, English, French, Spanish, Portuguese, German, Swedish, Greek, Russian, Chinese, and Arabic.

Meeting and timing. Tours start from your hotel, unless another meeting point is agreed at booking. Your confirmed start time and location will be sent ahead of your tour. Please be ready on time. If you're not ready at the agreed time, the tour will still end at the originally scheduled time to respect the next booking, and no refund is given for time missed.

Weather. Tours run rain or shine; itineraries are adapted as needed for guest comfort and safety. In cases of severe or unsafe weather, see the cancellation terms below for rescheduling and refund options.

Accessibility. If you or anyone in your party has mobility needs or other accessibility requirements, let us know when booking so the itinerary can be adjusted. Amsterdam is not the most wheelchair accessible city, but we’ll do our very best to accommodate!

Conduct. We reserve the right to end a tour early, without refund, in cases of guest behavior that is unsafe, abusive, or disruptive to the guide or others.

Photography. We may take photographs during tours for Metsu's own marketing use. Let your guide know before the tour begins if you'd prefer not to be included.

Smart glasses. Out of respect for the privacy of everyone on the tour, including our guides and members of the public, we ask that guests do not wear smart glasses (such as Meta Ray-Bans or similar recording-capable eyewear) during the tour. Metsu guides are not permitted to wear them either.

Payment Policy

Deposit. A booking is confirmed once a 30% deposit is received. Bookings are not held or guaranteed before the deposit is paid. You're also welcome to pay the full amount upfront instead of the deposit, if you prefer.

Balance. Where a deposit has been paid, the remaining balance is due 7 days before the tour date. For bookings made within 7 days of the tour date, full payment is required at the time of booking.

Currency and VAT. Prices are in euros (EUR). Prices for private tours are always inclusive of VAT (BTW).

Payment methods. Payment is accepted by link in the confirmation email or by the methods offered at checkout on metsutours.com (card and any other methods enabled through our payment provider), or by bank transfer.

Non-payment. If the balance is not received by the due date, we reserve the right to treat the booking as cancelled under the terms below.

Cancellation Policy

Cancellation by you:

• 7 or more days before the tour: full refund, including the deposit

• 3 to 6 days before the tour: 50% refund

• Less than 72 hours before the tour, or no-show: no refund

Rescheduling. If you need to change your tour date, we'll do our best to accommodate a date change at no charge, provided you let us know 7 or more days in advance and the new date is available. Changes requested with less time follow the cancellation terms above.

Cancellation by Metsu. If we need to cancel a tour, for example due to unsafe weather, illness, or another circumstance outside our control, you'll be offered a full refund or the option to reschedule at no additional cost.

How to cancel or reschedule. Contact us at info@metsutours.com as early as possible. Refunds are processed using the original payment method within a reasonable time after the request is confirmed.