Privacy Policy

Metsu Effective date: 18 September 2026

1. Who we are

This website, metsutours.com, is operated by Julia van Ballegooijen, trading as Metsu, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (KVK).

• Trading name: Metsu

• KVK number: 83015477

• VAT number: NL003763199B93

• Email: info@metsutours.com

• Phone: +31 6 5770 6450

For the purposes of the EU General Data Protection Regulation (GDPR / AVG), Metsu is the data controller for the personal data described in this policy.

2. Scope

This policy explains what personal data we collect through metsutours.com, why we collect it, how we use it, who we share it with, and what rights you have. It covers visitors to the site, people who make an inquiry or booking, and corporate and trade contacts who get in touch with us.

3. What personal data we collect

Information you give us directly, when you:

• Submit a contact or inquiry form (general contact, tour inquiries)

• Request a corporate or group experience

• Get in touch through the trade and concierge channel

• Make or inquire about a booking

This may include your name, email address, phone number, the names and number of guests in your party, travel dates, preferences or special requests, company name and role (for corporate and trade inquiries), and any other information you choose to include in a message to us.

Information collected automatically, when you browse the site:

• Standard technical data collected by Squarespace (our website platform), such as IP address, browser and device type, pages visited, and referring website, via cookies and similar technologies

• Analytics data collected through Google Analytics, such as how you found the site, which pages you view, and how long you spend on them

We do not knowingly collect any special categories of personal data (such as health information) through this site.

4. Why we use your data, and our legal basis

• Responding to your inquiry and arranging a tour, corporate program, or trade partnership, using your contact and inquiry details, based on contract (to take steps at your request before entering a contract) or our legitimate interest in responding to inquiries

• Processing bookings and payments, using your contact and payment details, based on performance of a contract

• Meeting our bookkeeping and tax obligations, using invoicing and payment records, based on legal obligation

• Understanding how the site is used and improving it, using analytics data from Squarespace and Google Analytics, based on consent, given through the cookie banner

• Keeping the site secure and functioning, using basic technical/cookie data, based on legitimate interest

5. Cookies

metsutours.com uses cookies: small files placed on your device by Squarespace, to run the site itself, and by Google Analytics, to help us understand how visitors use the site. You will be asked to consent to non-essential cookies (such as analytics) when you first visit the site, and you can change your choice at any time through the cookie settings on the site or your browser settings. Blocking cookies may affect how parts of the site work.

6. Who we share your data with

We do not sell your personal data. We share it only with:

• Squarespace, Inc., which hosts this website, processes contact and booking forms, and handles on-site payments, acting as our data processor

• Google LLC, which provides Google Analytics, acting as our data processor for analytics purposes

• Professional advisors (such as our accountant), where needed to meet our legal and tax obligations

• Freelance guides or partners, where relevant, but only the information needed for them to deliver the tour or program you have booked

We do not share your data with third parties for their own marketing purposes.

7. International data transfers

Squarespace and Google are based in the United States. Where your data is transferred outside the European Economic Area, we rely on the safeguards these providers put in place, such as the EU-U.S. Data Privacy Framework and/or the European Commission's Standard Contractual Clauses, to ensure your data continues to be protected to EU standards.

8. How long we keep your data

We keep your data only as long as needed for the purpose it was collected for:

• Inquiry and contact messages that do not lead to a booking: typically up to 2 years, so we can follow up on trade and corporate relationships

• Booking and invoicing records: 7 years, as required under Dutch tax law

• Analytics data: retained according to Google Analytics' standard retention settings

9. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data, where applicable

• Restrict or object to our processing of your data

• Receive your data in a portable format

• Withdraw consent at any time, where processing is based on consent (such as analytics cookies), without affecting processing carried out before you withdrew it

To exercise any of these rights, contact us at info@metsutours.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), autoriteitpersoonsgegevens.nl.

10. Data security

We take reasonable technical and organizational measures to protect your personal data, and rely on Squarespace's and Google's own security measures for the data they process on our behalf. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

11. Children's privacy

This site and our services are intended for adults arranging travel. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this policy from time to time, for example as our services or the tools we use change. The effective date at the top of this page shows when it was last revised.

13. Contact us

If you have any questions about this policy or how we handle your data, contact us at:

Metsu info@metsutours.com +31 6 5770 6450

This policy is written to reflect how metsutours.com currently collects and uses data (Squarespace and Google Analytics only). It should be reviewed and updated whenever new tools are added to the site, such as a payment processor beyond Squarespace's own, a separate booking system, or an email marketing platform. This is a general-purpose template and not a substitute for legal advice; consider having a lawyer review it before publishing, particularly given Metsu's corporate and trade dealings.